All payments are taken at the time of reservation.

Non Refundable Rates are non modifiable, non changeable and cannot be cancelled without penalty for all circumstances of cancellation. 

Flexible Bookings made directly on our website can be cancelled up to a clear 24 hours prior to the arrival date. Please note flexible booking terms do not apply for any room booking over 3 bedrooms. This is classified as a group booking - please contact us for individual group terms.

If you book via a 3rd party site please check with conditions you have reserved under. We are unable to confirm a specific room allocation for any booking made via a 3rd party if you require a specific room, floor or room feature you must call direct or book on our website.

Please note your personal information is used solely for processing your reservation. You will receive a confirmation email, receipt after check out and one follow up email regarding your stay. No marketing emails are sent from The Mercer Collection. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have suitable electronic and managerial procedures to safeguard and secure your information. All reservation data is stored in a password protected, PCI compliant reservation system.