Direct bookings offer the best room rates, cancellation terms and a choice of rooms. Reservations staff at The Mercer Collection know every room and building inside out so can offer you the best advice on which room to opt for. We can also talk through specific requests i.e. if you require a low floor, prefer a walk-in shower, want to make sure your room doesn't have a sloped ceiling or any number of other requests! 

With any room booked on a 3rd party site i.e., Expedia, there is no option to guarantee a particular room or floor. Please also check carefully if you feel you are seeing a better rate on these sites - they frequently do not include Breakfast or only add taxes when you reach the final booking stage. 

We do take dogs but please bring a bed or blanket for your pet to sleep on. For the comfort of all guests dogs are not allowed in our dining room for breakfast time but are welcome at Gastro Pub The Florence Arms for evening meals in the bar area. Dogs are charged at £15 per pet pet stay. Please note - rooms are given extra housekeeping attention on departure to ensure guests with allergies are not affected by our acceptance of dogs. 

Why not call us on 02392 009555, email us here

​Interested to learn more about why booking direct is better value for you than a third party site read these Which? Travel articles here & here